Refund policy
Return and Refund Policy
Last updated: June 14, 2026
The Safe Line USA creates apparel, decals, stickers, hats, and gear to honor the utility workers, safety professionals, infrastructure crews, and supporters who protect America’s critical systems.
Many of our products are made to order. Because of this, we do not accept general returns for buyer’s remorse, incorrect size selection, or change of preference unless otherwise stated.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, misprinted, defective, or incorrect, please contact us within 14 days of delivery at admin@thesafelineusa.com.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
If the issue is confirmed, we will work to provide a replacement, refund, or other appropriate resolution.
Size Exchanges
Because many items are made to order, size exchanges are not guaranteed. Please review the size chart and product details carefully before ordering.
If you ordered the wrong size, contact us and we will review the situation. In some cases, we may be able to offer a replacement option, store credit, or a discounted reorder, but return shipping and replacement costs may apply.
Final Sale Items
Custom products, team orders, limited-edition drops, preorder items, challenge coins, patches, and clearance items may be considered final sale unless they arrive damaged, defective, or incorrect.
Refund Timing
Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact
For return or refund questions, contact us at: